FAQ

As a Managed Service Provider (MSP), Xybertek  offers comprehensive IT services mainly to small and medium-sized businesses, though it can also cater to large organizations, non-profits, and governments. These services are typically provided by IT companies to businesses that do not have an in-house IT staff. MSPs often charge a recurring monthly or annual fee and operate under a Service Level Agreement (SLA) that outlines the scope of services, such as 24×7 network monitoring, device patching, and issue resolution.

Businesses benefit from using an MSP by offloading the day-to-day management and tedious tasks of their IT infrastructure. This allows them to focus on higher business priorities and strategic initiatives, ultimately helping to achieve business objectives and drive success. MSPs provide peace of mind by ensuring the IT environment is well-maintained and issues are resolved promptly.

An MSP contract typically includes tasks like 24×7 network monitoring of servers, laptops, desktops, and other endpoint devices. It also specifies how issues will be addressed, patching schedules for devices to keep them updated, and hours of operation for support, which can range from regular business hours to 24×7 support, depending on the client’s needs.

MSPs provide significant value by proactively addressing potential IT issues before they occur. They continually optimize the IT environment to reduce the likelihood of break/fix scenarios. Using Remote Monitoring and Management (RMM) systems, MSPs can monitor and resolve issues remotely, ensuring minimal disruption to business operations.

Most of the support provided by MSPs is remote, using tools to monitor and manage the IT environment. They have skilled technicians ready to address any IT issues, whether they can be resolved remotely or require emergency on-site attention. This comprehensive support allows businesses to focus on their core activities without worrying about IT operations.

MSPs usually charge a recurring monthly fee or an annual fee. The pricing model is generally tied to a Service Level Agreement (SLA) which details the services provided, such as network monitoring, device patching, and support hours. This agreement ensures transparency and sets expectations for both parties.

VoIP (Voice over Internet Protocol) allows businesses to make calls using the internet instead of traditional phone lines. It reduces costs, improves call quality, and offers advanced features like call forwarding, voicemail-to-email, and video conferencing.

Yes. With the right setup, VoIP is highly reliable. Xybertek ensures stable connections with secure cloud-based systems, minimal downtime, and 24/7 monitoring, so your business communication remains seamless.

Absolutely. VoIP solutions are highly scalable, allowing you to add or remove users and features easily as your business needs change. This flexibility makes it perfect for startups and large enterprises alike.

VoIP systems are secure when paired with proper cybersecurity measures. At Xybertek, we implement encryption, firewalls, and monitoring tools to protect against threats and ensure your communication is safe.

Yes. VoIP integrates seamlessly with Microsoft 365, CRM platforms, and collaboration tools. This enhances productivity by streamlining workflows, improving customer service, and enabling unified communications across your organization.